FAQs | iCarz

Buying a car at iCarz

Where are all the listed cars located?

Vehicles are listed by sellers and partner dealers across the UAE, with location details shown on each listing page.
You can filter by city (Dubai, Abu Dhabi, Sharjah, and more) to see cars available near you.
For exact pickup or viewing address, use the contact options on the listing or speak with our support team.

Choosing the right car

How do I shortlist the right used car for my budget?

Set a clear budget including insurance, registration, and any immediate service you may need.
Compare mileage, model year, and service history rather than price alone.
Use filters for fuel type, body style, and features that matter for your daily driving in the UAE.

Inspection & refurbishment

What inspection steps does iCarz recommend before purchase?

We recommend a professional pre-purchase inspection at a trusted workshop.
Check RTA history, accident reports where available, and verify chassis and engine numbers.
Test air conditioning, brakes, and electronics—especially important in UAE summer conditions.

Pricing & payment

What payment methods are typically accepted?

Payment options depend on the seller or dealer; bank transfer and certified instruments are common.
For financed purchases, the bank’s disbursement process applies—confirm timelines with your lender.
Never send funds to unverified accounts; use documented channels agreed in your sale contract.

Car financing

Can I finance a used car through iCarz partners?

Financing may be available subject to eligibility, income documentation, and vehicle age rules set by banks.
Compare APR and tenure across lenders—not only the monthly installment.
Keep Emirates ID, salary certificate, and bank statements ready to speed up approval.

Documentation & RTA

Which documents do I need for transfer?

Typically: Emirates ID, valid UAE driving license, insurance in the buyer’s name, and cleared fines.
The seller must provide registration card and any mortgage release if the car was financed.
RTA centres or approved service providers can complete transfer once documents and inspection requirements are met.

Warranty & returns

Is there a trial or return option on purchases?

Policies vary by listing and seller; always read the specific terms on the vehicle page before you pay.
Where a trial or return is offered, note the window, mileage limits, and restocking conditions.
Contact support with your order reference if you believe a published policy was not honoured.

Selling your car

How do I list my car for sale on iCarz?

Start from the Sell flow: enter details, upload clear photos, and set a realistic price based on market listings.
Accurate mileage and service history build trust and reduce negotiation friction.
Respond quickly to buyer enquiries to improve your chances of a timely sale.

Valuation & pricing

How is my car’s estimated value calculated?

Estimates use market data, model year, mileage, and condition indicators you provide.
Final transaction price depends on inspection, demand, and negotiation with the buyer.
Refresh your listing if major service is done or mileage changes significantly.

Insurance

Do I need insurance before RTA registration?

Yes—comprehensive or as required by your lender must usually be active in the buyer’s name before transfer.
Compare agency vs non-agency repair options and excess amounts, not only the premium.
Add-ons like roadside assistance can be valuable for long commutes in the UAE.

Delivery & handover

Can the car be delivered to another emirate?

Delivery depends on the seller’s policy; some offer transport at an extra cost.
For self pick-up, confirm location, timing, and who will accompany the test drive.
Complete paperwork and payment only through agreed secure steps.

Account & security

How do I keep my iCarz account secure?

Use a strong, unique password and avoid sharing OTPs or login links.
Sign out on shared devices and review your enquiry history periodically.
Report suspicious messages claiming to be iCarz if they ask for passwords or upfront transfers.

Electric & hybrid cars

What should I check on a used EV or hybrid?

Verify battery health reports or warranty where available and real-world range in local climate.
Confirm charging options at home or work and cable compatibility.
Hybrids: check hybrid battery service history and inverter-related recalls if any.

Luxury & performance cars

Are luxury listings verified differently?

Higher-value cars should always have detailed service records and specialist inspection.
Confirm optional equipment and VIN-matched features against the listing.
Consider extended warranty or approved service network access for premium brands.

Export & deregistration

Can I buy a car to export outside the UAE?

Export requires deregistration and customs processes; rules depend on the destination country.
Work with licensed shipping agents and keep all stamped documents.
Confirm import duties and homologation in the destination market before you commit.

Complaints & support

How do I escalate a problem with a transaction?

Gather screenshots, listing IDs, and timestamps of your communication with the counterparty.
Contact iCarz support through official channels listed on the Contact page.
We will guide you within the scope of our platform policies and applicable UAE consumer practices.

Privacy & data

How is my personal data used on the platform?

We use your information to operate enquiries, improve services, and meet legal obligations.
See our Privacy Policy for categories of data, retention, and your rights.
Marketing messages, where used, will follow your preferences and applicable opt-out rules.

Dealers & partners

How do dealerships partner with iCarz?

Partner teams can onboard inventory feeds and lead tools subject to agreement and quality standards.
Accurate stock and fast response times improve placement and buyer trust.
Reach out via the corporate contact channels for commercial partnership discussions.

Mobile & notifications

Will I get updates on my enquiries?

You may receive email or SMS updates depending on your notification settings and the nature of the enquiry.
Keep your phone number and email current to avoid missing time-sensitive replies.
You can adjust marketing preferences where such options are provided in your account.

General

Who operates iCarz?

iCarz provides a marketplace and related tools to connect buyers and sellers in the UAE.
Individual transactions remain between users unless a specific iCarz-backed product states otherwise.
For the latest policies, refer to Terms of Use and Privacy Policy linked in the website footer.